Returns
Please visit the Adanola Returns Centre, and select the order you wish to return. We will get back to you with further instructions of how to return your order.
We gladly accept returns within 30 days of the order being delivered to the customer (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.
Please note, we do not accept returns on Gift Cards or Underwear for hygiene reasons. This does not affect your statutory rights, please submit an enquiry to our Customer Service team for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow up to 10 working days for returns to be processed once we have received them.
UK Returns
We offer free UK returns. When submitting your return, you can choose either a Royal Mail or InPost option, allowing you to drop off your parcel using a QR code or a printed label.
How to Return Your Order
Returning your Adanola order is simple. Follow the steps below based on where your order was placed.
1. Start your return
Go to our Returns Portal and enter your order details, which can be found in your Orders section of your profile or on your order's email.
Please make sure you include the # before your order number.
2. Wait for approval
Once your return has been submitted, the selected Royal Mail or InPost returns QR code or label will be displayed on your screen, and also sent over to you via email.
3. Pack your items
Pack the items securely and include a note with your order number.
Items must be:
→ Unused and in their original condition
→ Unworn and unwashed
→ Unaltered
→ Returned with the original swing tag attached
If these criteria are not met, our warehouse may reject the return.
4. Send your return
Use the QR code or return label provided in your return approval email to send your parcel back.
5. Keep your receipt
Keep your proof of postage receipt until your refund has been received in full.
6. Receive your refund
We will email you when your return reaches our warehouse and again when your refund has been fully processed.